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Our Company
The Gund Company bases our entire business philosophy on providing value to the customer. Unfortunately, value is a term often cited, but rarely delivered.
In order to better define what really constitutes value as received by the customer, The Gund Company uses the formula below to guide our daily actions.
The formula indicates:
- As Quality improves, Value increases.
- As Customer Service improves, Value increases.
- As Cost decreases, Value increases.
- As Cycle Time decreases, Value increases.
By defining value, we can focus on delivering value. How do we know we delivery value to our customers? We survey our customers asking them to rate our quality, service, cost relative to the market, and cycle time. For the past four years, we have shown improvement every year with 2001's survey averaging a score of 9.2 out of a 10 point scale on 8 questions.
We survey, we measure, we track, and we record. We focus on continuous improvement on these metrics to deliver increasing value over the long term.
If you would like to partner with a company that delivers on Value, please request a formal presentation at your facility at your convenience.
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The Gund Company, Inc. Tel: (314)
423-5200 *
Fax: (314) 423-9009 |